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Case Study

Providing hearing solutions customized to every patient’s specific needs, Tri-County Hearing Services utilizes state-of-the-art testing and fitting equipment to provide clients with an unsurpassed level of comprehensive hearing care on the leading edge of hearing technology.



GO LIVE DATE: August 2019

LOCATION:   Leesburg, FL USA

EMPLOYEES: <10

INDUSTRY:  Health Care / Audiology

SOLUTIONS: Health Cloud / Sales Cloud / High Velocity Sales


Challenge

Solution

  • Automate routine sales tasks
  • Create visibility for email and calendar activity in Salesforce
  • Customizing Health Cloud's Patient Relationship Management (PRM) functionalities specifically to the Hearing Aid & Audiology vertical

  • Overlaying High Velocity Sales to enable timely follow up with patients

VALiNTRY helped Tri-County Hearing Services create success by:

This implementation provided the customer the ability to:

Customer Product image

1313x600

Results

  • Elimination of Excel spreadsheets for customer tracking

  • Automatic assignment of leads to Care Coordinators via APIs/Automation

  • Improved visibility and transparency into the PRM process leading to greater accountability for all employees

  • Ability to personalize customer cadences without outside assistance

Plus

Ability to touch each patient 7x in 60 days, without the need for significant programming

Locations Strong in Central

Florida Region

As a result of VALiNTRY's efforts, Tri-County Hearing Services has experienced:

Working with the team at VALiNTRY was great! They were able to leverage their knowledge of healthcare and help us customize our Salesforce Health Cloud environment as well as our High Velocity Sales package. Would definitely recommend them as they were really nice, easy to work with, offered support, and enabled us to get the most out of our Salesforce instance. Our business is now growing much faster because of what VALiNTRY helped us build.

- Kevin Reiser

President

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